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Full instrument repair and preventive maintenance coverage to meet your needs.
The Agilent CrossLab Silver service plan helps minimize workflow disruptions and optimize productivity in laboratories with equipment from multiple manufacturers. You get comprehensive instrument repair and maintenance coverage in a single, convenient plan.
CrossLab Extended Services ensure your laboratory equipment is running at peak condition, extending its lifetime long after manufacturing ends.
The Agilent Value Promise guarantees at least 10 years of instrument life with 7 years of guaranteed support. If you have aging equipment, our CrossLab Extended Services plan provides diagnostics, repairs, maintenance, and education services with consistent quality. Our engineers use the latest tools and procedures and, of course, genuine Agilent parts.
Receive automatic usage-based alerts for replacing consumables and scheduling instrument maintenance.
Agilent CrossLab Smart Alerts software easily installs on any PC in your lab. No Internet connection is required. It monitors instrument health and provides email-based alerts, notifying you when to consider replacing key consumables, when to perform preventive maintenance, and when an instrument stops running anywhere in your lab. The Remote Assist feature allows you to immediately send a service request to Agilent. All these capabilities are designed to deliver to you the benefits of reduced downtime and sustained instrument performance.
Provides companies operating in regulated environments with computer system validation insights.
CrossLab computer system validation (CSV) is the foundation for data integrity compliance, which is the main focus of regulatory audits and warning letters issued by the FDA. Our experts can help assess your overall risk, streamline validation by focusing on high-risk areas, and comply with regulatory guidelines and regulations.|Validation is a lifecycle process that includes new system commissioning, change control for system upgrades/relocations, and decommissioning systems for archival. Agilent supports your lab every step of the way with these CSV services. Partner with us for efficient and cost-effective validation.
Connecting analytics to action: The CrossLab Connect Suite brings visibility and control to your lab's operations
IS IT TIME FOR YOUR LAB TO MAKE A DIGITAL TRANSFORMATION? From optimizing capital expense spending, to pinpointing workflow bottlenecks, to motivating employees, your work never seems to end. Instrument utilization data is required for maximizing laboratory CapEx, OpEx, and productivity. The operational data you collect from your instruments is a valuable tool for improving many areas of performance. However, manually collecting sets of data and relying on paper-based aggregation will not give you a complete understanding of your lab efficiency and productivity. |Get the insights you need to optimize your lab's operations. Agilent CrossLab Asset Monitoring combines advanced Internet of Things (IoT) sensor technology and data analytics to enable labwide visibility. It integrates sensor-based utilization monitoring with business analytics, allowing you to: – Capture lab-wide instrument utilization data across all of your workflows. – View analytics compiled in dashboards to drive insights for improvements. – Justify CapEx, OpEx, and productivity decisions using fact-based data.
Agilent CrossLab Technology Refresh services make upgrading instruments and software fast and cost effective.
Agilent CrossLab Technology Refresh services provide method and data transfers, system integration, and practical training. Various levels of additional services are available, ranging from simply making the systems compliant to the latest operating system to adding new capabilities to improve productivity.
Full instrument coverage with the fastest onsite support for your mission-critical systems.
For mission-critical systems, the Agilent CrossLab Gold service plan provides optimum coverage: proactive service that prevents instrument downtime, and fast onsite response to your service requests.
Results-focused data analysis to provide you maximum return on your laboratory investments.
CrossLab digital lab analytics is the analysis of the rich operations data generated by the digitization of asset management. CrossLab specialists combine global experience and local knowledge to deliver actionable insights that support business objectives.
An integrated lab-wide delivery model that maximizes your focus on scientific and business goals.
The operational needs of your lab are constantly evolving to meet scientific goals as well as business demands. In order to achieve maximum instrument uptime and optimal value from your service providers you require a comprehensive instrument service management strategy. Developing and effectively executing such a plan requires the right combination of service providers together with data driven intelligent procurement strategies - all consolidated through one vendor.|Agilent Lab-wide Instrument Services supports your entire laboratory requirements to ensure harmonized instrument service through a powerful combination of industry knowledge and scientific expertise built on our unique laboratory-first approach. This allows you to be economically practical without compromising on the high-quality products and services required to maintain your operational capability and competitive edge. It also means you can focus on your key business goals while we take care of keeping all your lab instruments running at peak performance.
Use the new instrument under supervision and guidance from a knowledgeable Agilent professional
CrossLab Start Up First Run Assist is an opportunity to utilize your instrument for the first time with the active support of a knowledgeable professional. This practical exercise addresses operational tasks through the first analytical result.
Guidance and review are provided in real time. Get started with support from Agilent. Success Starts Here.
Guidance and review are provided in real time. Get started with support from Agilent. Success Starts Here.
The starter kit is a comprehensive generic set of CSV documents for Agilent software.
The lab validation starter kit is a comprehensive generic set of computer system validation (CSV) documents for Agilent software. Our experts can help assess your overall risk, streamline validation by focusing on high-risk areas, and comply with regulatory guidelines and regulations. You can efficiently and cost-effectively validate your computer systems by partnering with Agilent.
iLab core facility management software helps core facilities manage their business operations.
CrossLab iLab core facility management is a web-based enterprise software solution composed of a base software suite and add-on modules and integrations. The software facilitates service request, customer, and project management, as well as billing and invoicing, among other functions.|iLab core facility management software helps you save time and money for core personnel, institutional administrators, and researchers. iLab operations software is designed to meet the needs of varying types of shared resource facilities, benefitting the individual core and enabling an institution to fully profit from investment in core operations.
Agilent CrossLab Multi-Vendor Instrument Services deliver Agilent-quality service on all the instruments in your lab, regardless of manufacturer.
You chose the analytical equipment in your lab to meet your unique requirements for performance, ease of use, and long-term value. Have you given equal consideration to the vendors who service that equipment?
If you are ready to standardize high-quality service across your analytical laboratory instruments, while reducing administrative hours managing contacts, look to the Agilent CrossLab team. Trim your costs through vendor consolidation and gain operational efficiencies to benefit your entire lab. Our service experts deliver the comprehensive repair, maintenance, and compliance support you need for your non-Agilent chromatography and mass spectrometry instrumentation.
If you are ready to standardize high-quality service across your analytical laboratory instruments, while reducing administrative hours managing contacts, look to the Agilent CrossLab team. Trim your costs through vendor consolidation and gain operational efficiencies to benefit your entire lab. Our service experts deliver the comprehensive repair, maintenance, and compliance support you need for your non-Agilent chromatography and mass spectrometry instrumentation.
A program designed for building and acquiring the tools needed for best in class lab operations
The foundation for successful modern laboratories is a comprehensive lab operations management plan. This enables building and effectively executing an operating philosophy, leading to consistently meeting your scientific and business goals. Finding the partner who best helps your organization develop and execute this plan —from current operations to future strategies —will enable you to achieve this success.|Our asset management programs bring over 40 years of experience in day-to-day lab operations. We can guide you on the journey to advance lab performance and elevate scientific productivity. Using a proven set of methodologies, products, and services with a focus on continuous innovation, together we can simplify, optimize, and transform your lab.
Maintain, Optimize, Implement or Develop new or existing methods in your lab..
Partner with Agilent CrossLab to accelerate productivity, and design the outcome you want to achieve. Our global team of scientific and technical experts harness their deep knowledge of Agilent equipment and range of applications to fit your workflow needs.
iLab sample processing allows cores to easily identify and track samples from multiple submissions.
The iLab sample processing tool allows cores to flexibly configure and combine a variety of container types, customer request forms, services, charges, and instrument input files, and specifically tailor them to a particular application or instrument.
We plan and execute every step of your move for everything in your lab, from instruments to desks.
Agilent CrossLab relocation services do more than just move lab equipment. We can deliver a complete lab relocation, a single instrument move, or anything in between. We make it easy, with a complete end-to-end process for moving everything in your lab, and our post-move performance guarantee on all assets;|Our seamless, scheduled instrument or laboratory relocations are delivered with minimal impact to lab operations and with reduced relocation costs. Our services include a dedicated project manager, contract management, asset services, chemicals and supplies, office space, and post-move inventory integration into your existing inventory systems.
Send your instrument to our nearest service center, where we will service it using the latest tools, parts, and engineering specifications before sending it back to your lab running better than ever.
If your instrument needs repair or service but your lab requires that you retain the same instrument, the Return to Agilent service is the right solution for you. Ship your defective unit to the nearest Agilent service center, and we’ll return it to you looking and performing better than ever.
Agilent On-Demand Repair Services are performed by certified professionals when you need it.
When an instrument breaks down, Agilent On-Demand Repair services offer the most flexible option to get your lab up and running again. All repairs are performed by knowledgeable professionals using genuine factory parts. Our field service engineers have years of experience, so you know that the job will be done right the first time.
CrossLab Preventive Maintenance maximizes uptime and helps maintain peak instrument performance.
Agilent CrossLab Preventive Maintenance ensures that your instruments deliver peak performance while minimizing unplanned downtime. Our factory-recommended service ensures reliable operation and accuracy for a wide range of analytical systems, delivered by certified service engineers. All field personnel use high quality Agilent parts and supplies, and follow certified procedures for the highest levels of maintenance.|CrossLab Enhanced Preventive Maintenance provides an additional level of service for instruments experiencing high use and/or harsh operating conditions. Expert Ion Source Cleaning services are also available to further minimize downtime and help assure the highest sensitivity from your mass spectrometer.