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Software Status Bulletin
Lab Advisor G4800AA-LC
Known Problem Report as of Nov 19 2009 9:16AM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
"Keyword Index" section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the "Known Problem Reports" section of the SSB, and read the full KPR. The
KPRs in the "Known Problem Reports" section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Index
Injection Based EMF counters do not Cause Not Ready State
KPR#:2000
Monitoring not restarted after network interrupt
KPR#:3455
change installation to add GC package does not work
KPR#:3741
tests can not be printed
KPR#:3959
No Sys Tray Pop-Up for threshold traversals until the service gets restarted
KPR#:3996
Function: Cannot Launch LA on System Startup
KPR#:4027
Change of installation path during Upgrade does not succeed
KPR#:4080
Installing Lab Advisor seems to crash .NET based applications
KPR#:4102
KPR#: 2000 Product: Lab Advisor
G4800AA-LC A.02.01
Keyword: n/a
One-line Description:
Injection Based EMF counters do not Cause Not Ready State
Problem:
for 7890s when the defined error threshold of an injection based counter is crossed and the Counter has the "Set Not Ready" option checked, the GC does not go into a Not Ready State.
however Time Based counters will set not Ready.
Temporary Solution:
No workaround exists
Fix Information:
n/a
KPR#: 3455 Product: Lab Advisor
G4800AA-LC B.01.01
Keyword: n/a
One-line Description:
Monitoring not restarted after network interrupt
Problem:
Instrument monitoring not restarted after network timeout
Temporary Solution:
1. click 'stop monitoring' in configuration - instruments screen
2. click 'start monitoring' in configuration - instruments screen
Fix Information:
n/a
KPR#: 3741 Product: Lab Advisor
G4800AA-LC B.01.01
Keyword: n/a
One-line Description:
change installation to add GC package does not work
Problem:
Errors when adding GC package after installing LC package in "Add/Remove Programs"
Temporary Solution:
Insert Lab Advisor DVD and run setup.
Fix Information:
n/a
KPR#: 3959 Product: Lab Advisor
G4800AA-LC B.01.01
Keyword: n/a
One-line Description:
tests can not be printed
Problem:
Test results cannot be printed from "Logs&Results" screen.
Temporary Solution:
1. Open test result.
2. Export as PDF.
3. Print PDF file with Acrobat Reader.
Fix Information:
n/a
KPR#: 3996 Product: Lab Advisor
G4800AA-LC B.01.01
Keyword: n/a
One-line Description:
No Sys Tray Pop-Up for threshold traversals until the service gets restarted
Problem:
No system tray pop-up when EMF parameter exceeds limits for new connected LC systems.
Temporary Solution:
Reboot PC
Fix Information:
n/a
KPR#: 4027 Product: Lab Advisor
G4800AA-LC B.01.01
Keyword: n/a
One-line Description:
Function: Cannot Launch LA on System Startup
Problem:
Lab Advisor does not start automatically on Windows VISTA
Temporary Solution:
Start Lab Advisor manually by clicking the Lab Advisor icon on the desktop.
Fix Information:
n/a
KPR#: 4080 Product: Lab Advisor
G4800AA-LC B.01.03
Keyword: n/a
One-line Description:
Change of installation path during Upgrade does not succeed
Problem:
If during upgrade to Lab Advisor B.03.01 a destination path differnt to the existing installation is given the upgrade will not finish successfully.
Temporary Solution:
Avoid upgrading earlier Lab Advisor or LC HW User Information & Utilities to a different destination directory then currently installed. Instead remove earlier product's version first. Then freshly install current version of Lab Advisor.
Fix Information:
n/a
KPR#: 4102 Product: Lab Advisor
G4800AA-LC B.01.03
Keyword: n/a
One-line Description:
Installing Lab Advisor seems to crash .NET based applications
Problem:
Installation of Lab Advisor B.01.03 SP2 October 2009 edition brings along Microsoft's .NET Framework 2.0 SP1. Apparently under certain conditions intsallation of it could affect existing installations of Microsoft's .Net Framework. In turn other applications relying on Microsoft's .Net Framework could be invalidated. Microsoft's Knowledge Base lists some incompatibilities e.g. under http://support.microsoft.com/kb/959209.
Temporary Solution:
Microsoft's Knowledge Base describes the manual removal and reinstallation of .NET Framework 2.0 under http://support.microsoft.com/kb/908077.
Other applicatiosn may be left untouched (i.e. no removal and no reinstallation of them is required!) - a corrected installaton of Micosoft's .NET Framework 2.0 will already reestablish their operation.
An Agilent Service Note will also be made available.
Fix Information:
Lab Advisor B.01.03 SP2 November 2009 edition brings along Microsoft's .NET Framework 2.0 SP2 instead. This avoids the mentioned risk.