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Software Status Bulletin
LC Diagnostics G4800AA-LC
Known Problem Report as of Feb 7 2012 5:23PM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented
in the SSB. User problems that have been submitted, but that have not been
classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the
"Keyword Index" section of the SSB. Under each keyword is a listing of one-line
descriptions of related KPRs. If any of these sound like yours, locate the KPR
# in the "Known Problem Reports" section of the SSB, and read the full KPR. The
KPRs in the "Known Problem Reports" section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available
information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Glossary
Reports
Test
Keyword Index
Keyword: Reports
Garbled Characters in PDF output of Reports
KPR#:4120
Keyword: Test
Status LED can stay red after safety test
KPR#:4115
KPR#: 4125 Product: LC Diagnostics
G4800AA-LC B.01.04
Keyword:
One-line Description:
Flow is not accepted after Leak measurement on G1310B.
Problem:
After end of Leak measurement in G1310B, the module does not accept any changes to the flow.
Temporary Solution:
Update Firmware of module to A.06.32 [007] or higher.
Fix Information:
n/a
KPR#: 4127 Product: LC Diagnostics
G4800AA-LC B.02.01
Keyword:
One-line Description:
Add Log Dialog: Number of Input Characters and Characters Left inconsistent
Problem:
Fonts using Unicode (Japanese or Chinese Characters) will consume more than one Byte per Character.
Temporary Solution:
n/a
Fix Information:
n/a
KPR#: 4120 Product: LC Diagnostics
G4800AA-LC B.01.04 SP1
Keyword: Reports
One-line Description:
Garbled Characters in PDF output of Reports
Problem:
Reports that are saved in Adobe PDF format can look garbled. This happens mainly in the Chinese and Japanese version, where the fonts for the document are not properly selected.
Temporary Solution:
Use a PDF printer (e.g. NovaPDF, PDF-XChange, PDF Creator or others) to create a PDF report.
Fix Information:
XP is not compatible with the JIS2004 font
Microsoft offers a compatible Japanese font to show JIS2004 font properly.
It can be downloaded from
http://www.microsoft.com/japan/windows/products/windowsvista/jp_font/jis04/default.mspx
as KB927489 .
KPR#: 4115 Product: LC Diagnostics
G4800AA-LC B.01.03 SP3
Keyword: Test
One-line Description:
Status LED can stay red after safety test
Problem:
It can happen that after a safety test the status LED of the 7100 CE stays red.
Sending a Clear Error command from the Instrument Control Screen does not have an effect.
Temporary Solution:
Use the Identify button from the Module Service Center. This causes the LED to cycle through the possible colors, ending with green.
Fix Information:
No fix planned.