The Agilent Service Advantage Helping you to focus on what you do best.
Our people make the difference. Agilent professionals offer your lab a depth of expertise that is unmatched in the industry. They are recognized experts in regulatory compliance, informatics, lab processes and many other areas that directly impact your day-to-day operations. With Agilent, you’ll always have the answer.
Agilent Certified Service Professionals are the most highly qualified in the industry, and are trained to support every new instrument and software product that goes to market. In fact, Agilent’s Service Professionals have earned us a 98% customer satisfaction rating based on an independent study*.
*Agilent Customer Satisfaction Survey, 2007
Industry-leading customer support. With service center operations in 65 countries, a global dispatch system to optimize coverage by service professionals, and immediate telephone support ready to assist with both Agilent and non-Agilent instruments, you can be sure that help will always be available.
Compliance experts with global expertise. We’ve performed over 100,000 successful qualifications worldwide, across instruments of all types and manufacturer.
A global parts & logistics network. Over 100 different procurement specialists work to ensure parts quality and availability, allowing Agilent to achieve greater than 96% on-time delivery performance for service parts. So you can be sure that the parts you need will be there when you need them.
Reduce your costs with an Agilent Service Agreement
- Save Money—With an Agilent Service Agreement you save money compared to Per-Incident Services. Service agreements offer fixed pricing to ease budgeting and forecasting for support needs. No matter how many repair visits or replacement parts you may need, you annual agreement cost covers it all.
- Minimize Downtime—Maximize uptime through preventative maintenance services and priority level response times.
- Eliminate Administrative Hassles— One Purchase Order covers all of your service needs for the whole year and allows budget forecasting for future years.
- Schedule Services Automatically—Agilent will contact you and schedule your service before it is due on all equipment under your service agreement, allowing you a seamless delivery year after year.
- Save Time—Spend more productive time in the lab running samples, developing methods and meeting production deadlines and less time planning and arranging for instrument services.
Agilent Service is the perfect fit for your lab
To keep all of your instruments performing at their best, you need an experienced partner with a global reach. Trust Agilent to be there to help you...from the first steps in your lab’s process to the end product...day after day and year after year. Download the Agilent Capabilities Brief to learn more about how Agilent is uniquely positioned to help you stay focused on what you do best.
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