Quickly Resolve Problems
Request expert assistance in one click
with Remote Advisor – Assist
You asked and we listened. You wanted a better way to get help from Agilent that minimizes your effort and the time to repair.
Remote Advisor – Assist uses the latest technology to provide the proactive, real-time support that streamlines your request and speeds resolution of your problem.
Here’s how Remote Advisor – Assist minimizes disruption in your lab:
- Bypass call center queues by initiating service requests with the click of an icon from your computer’s desktop.
- Avoid time-consuming trial-and-error troubleshooting thanks to secure remote diagnostic tools that allow you to safely share instrument status and logs.
- Work directly with Agilent experts to troubleshoot complicated issues by allowing permission-based secure desktop sharing.
- Get faster access to repairs. If the solution requires onsite service, we’ll quickly dispatch an Agilent Service Engineer along with all the parts needed to complete the repair.
Remote Advisor – Assist is available with all Advantage Service Plans and connection is free. So don’t miss out on its many advantages any longer.
“The thing I like about Remote Advisor is that we don’t have to spend time waiting on the phone, we can just type in our problem and someone will call us relatively quickly. The analyst can move on to other things while they are waiting.”
Danny Chance
Organics Program Manager
Accurate Environmental Labs