Agilent Advantage Services 

Agilent Advantage Bronze:
Eliminating unplanned repair costs.

Agilent Advantage Bronze provides total repair coverage at a fixed annual price. You’re fully protected from the inconvenience and expense of surprise repairs through the service features below:

INCLUDES:

Preferred Response —Fast response over time and materials calls expedites the resolution of your service requests.

On-Site Repair Visits — Unlimited, on-demand hardware service visits restore your systems to operating condition and minimize downtime. Coverage includes travel and labor.

Parts Required for Repair — Genuine Agilent parts necessary for repairs are covered under the cost of your plan.

Consumables/Supplies Required for Repair* — Normal wear-and-tear items such as liners, seals, lamps and tubing are also included when needed for repair.

Hardware and Software Telephone Support — Technical support for both hardware and software is as close as the phone, as often as you need it.

Agilent Remote Advisor-Assist** — Single-click service requests and remote diagnosis of problems helps to speed repairs. More than 60% of service calls may be resolved immediately without delay.

Agilent Service Guarantee — 100% repair coverage guarantee provides total peace of mind. If we cannot fix an Agilent instrument covered by our service agreement, we’ll replace it.

If you would prefer repairs-only coverage that does not include consumables, our Agilent Repair Service plan may be right. For more information on it and other Agilent services, please contact us.

Download Agilent Advantage Bronze Fact Sheet
for easy reference (PDF, 853KB)

*Per local parts replacement policy.
**Where available. Installation required. Installation fees waived when connecting minimum number of systems.
¹ Satisfaction with service engineers as reported in the Agilent customer satisfaction survey, 2007.



WHEN REPAIRS-ONLY COVERAGE ISN'T ENOUGH.

Agilent Advantage Bronze does not provide preventive maintenance and remote service offerings that could be valuable for your lab’s daily operations, and essential for keeping mission-critical instruments up-and-running at peak efficiency.

Get all the benefits of Agilent Advantage Bronze, plus:

– Bundle in Preventive Maintenance service for cost savings.

– Get proactive notification of maintenance and repair needs with Agilent Remote Advisor-Alert.

– Receive detailed reports on asset inventory, use and utilization with Agilent Remote Advisor-Report.

– Get a 10% discount on optional compliance services.

Learn more about Agilent Advantage Silver.