Satisfaction and peace of mind We believe that X-ray crystallography should be a research tool – a means to an end, not a piece of equipment with that needs the ‘delicate touch’ of a specialist operator. We make our diffractometers and software easy and intuitive to use by a wide range of researchers and technicians, as well as specialist crystallographers. Nevertheless, you may still have questions or encounter problems and challenges that need some expert troubleshooting. Please also contact XRD Customer Support if you are an existing Oxford Diffraction customer and have any queries regarding servicing, contracts, warranties or returns.

Worldwide Customer Support

Find your local customer support centre

User Forum

For existing customers the XRD User Forum will give you access to hundreds of other small molecule and protein crystallographers and our own X-ray diffraction experts. You can join in with discussions and debates, ask (or even answer) technical questions and benefit from the collective experience and expertise of this large and active community.

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X-ray Customer Support

• For worldwide telephone support, please use the link above to find your local customer support centre
• For worldwide email support, please write to xrdsupport@agilent.com