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Reduce repair – and requalifications – in regulated labs with Intelligent Services
By Scott Marshall
Agilent Product Manager
Lab managers working in regulated environments often feel they can’t take advantage of cutting-edge innovations because they can make only limited changes before their systems need to be requalified. While some changes do indeed impact qualification, you can implement Agilent Intelligent Services for remote instrument monitoring and diagnostics without the need to requalify your systems. In fact, once you take advantage of the real-time proactive capabilities Intelligent Services provides, you may actually find that you need to requalify your instruments less often than before.
Asset Report tracks and monitors instruments to minimize downtime.
How can remote diagnostics tools limit the need to requalify instruments? It’s simple. Intelligent Services Asset Report provides you with information you can use to reduce instrument failures and therefore requalifications. Intelligent Services monitors instrument usage and utilization and puts this information at your fingertips via an on-line asset reporting portal. Using the portal, you can easily plan maintenance and service visits according to actual use rather than calendar time. With a detailed Asset Report for each system you’ll be able to review system counters and diagnostics parameters, and replace high-wear parts before system failures occur. You’ll also see usage-trends so you can easily plan instrument service around your laboratory schedules. All this information helps you reduce failures and requalifications, and makes maintaining peak operating performance more convenient than ever.
In addition Intelligent Services helps make the task of keeping your inventory up to date easier for your lab. The Intelligent Services Asset Report continually tracks the location, configuration, serial numbers, and firmware revisions of all your connected instruments. You’ll also be able to monitor instrument utilization to answer laboratory productivity questions like these:
- Can I reconfigure my instruments to better suit laboratory projects or goals?
- Are there patterns to instrument failures?
- Does it make sense to invest in new technology now?
Asset Report is just one of three Intelligent Services features designed to help you focus on what you do best. The Push for Help and Real-Time Collaboration features also help regulated labs stay on track by minimizing operator involvement in problem solving and repair when a breakdown occurs. With these features, you can open a service request at the click of your mouse and receive precise troubleshooting from Agilent experts – helping to get your system back in service without delay.
Your equipment’s sensitivity is never affected and sensitive information stays secure.
When you measure substances in parts per billion, you need to know that your equipment always provides the utmost sensitivity. So you can rest assured that Intelligent Services supports compliance… will always perform as expected… and won’t negatively impact your system’s performance. We provide an Installation Qualification Test (IQT) document as evidence of proper installation, and you can also request a Validation Binder that contains test results as evidence that Intelligent Services does not impact the qualified state of your systems.
You can also be confident that Intelligent Services provides the highest level of security possible. Intelligent Services’ firewall-friendly infrastructure includes proxy support, encryption, and 128-bit SSL certificate-based authentication – the same level of security financial institutions use to guard their data. In addition, Intelligent Services operates apart from your instrument’s chromatography data system to collect only the specific early maintenance feedback (EMF), diagnostic, and status information that is necessary for troubleshooting and reporting. With Intelligent Services, the security and privacy of your data is never compromised.
Intelligent Services is now available for LC, single quad LC/MS, GC, and GC/MS.
Agilent Intelligent Services is now a standard component of Agilent’s service and support agreements, and once installed, there is no additional monthly fee. You can now connect Intelligent Services for your 1100 and 1200-Series LCs, single quad LC/MS, GCs and GC/MS systems and begin enjoying the benefits immediately.
Learn more about how Intelligent Services can help you minimize requalifications and maximize productivity.
Intelligent Services continually provides you the knowledge you need to avoid instrument breakdowns that necessitate requalification. By solving problems while your staff continues to focus on laboratory goals, it also helps to keep all aspects of your lab working at maximum productivity. Learn how Intelligent Services can help you do more with your assets. Or talk with your Agilent Representative today.
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