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Service Tip: How to save time and streamline instrument maintenance

By Brent Saliman
Agilent Lab-wide Services Program Manager

There’s no doubt about it, regular instrument service is critical to prevent downtime and increase your overall lab productivity.

But when your lab is running instruments from a number of manufacturers, managing service for your equipment can get complicated. First, you have to negotiate a separate service contract with each manufacturer. Then, you have to keep track of the various maintenance schedules… along with the many other details and costs that go into administering those contracts.

Pretty soon it can seem as though the time required to handle all the tasks associated with taking care of your instruments is actually keeping you from using them.

Why not streamline your instrument repair, maintenance and even compliance services with Agilent’s Multi-Vendor Service (MVS)? Our skilled Agilent Service Engineers are also trained to service instruments built by other manufacturers. With MVS from Agilent you can get high quality service on your Waters, Shimadzu, Thermo, PerkinElmer, Applied Biosystems or other chromatography and mass spectrometry systems.

One contract to sign… one service provider to contact

Using Agilent MVS means that you’ll only need to negotiate one service contract and call one phone number to take care of all your instrument service needs. It’s as simple as putting all your chromatography and mass spectrometry systems on your Agilent service agreement.

So why not reclaim the time you’re losing coordinating and negotiating service contracts? It’s a great time to give Agilent’s Multi-Vendor Service a try. If you cover four non-Agilent instruments with an MVS contract, you can cover one more at no additional cost. Contact your Agilent Service Specialist to discuss coverage options and availability.

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