Agilent | Protect your lab

Don't go another day

without coverage.

Right now, you can't afford the risk.

Take charge with Agilent Service

Eliminate the risk of unexpected repairs and extended instrument downtime with Agilent service. Choose the level of protection that's right for you:

Preventive Maintenance Service to decrease instrument failures by up to 25%
Agilent Advantage Service Plan to control costs and assure peak performance for the term of your agreement

Protect your productivity and your budget

Select your system type from the tabs below to compare the typical repair costs and response level for on-demand service with the time and cost savings you can expect from Agilent Advantage service coverage. Remember, this is only a single repair event – plans from Agilent cover your costs no matter how many times you need us.

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SERVICE SPECIALIST

Request a consultation to determine the right coverage
for you.

The following chart shows how much you may save over time and materials with an Agilent Service Plan:

Services Rendered	Time and Materials Without a Service Agreement	Agilent Service Plan
Replacement Costs Analyzer Board	Parts billed as needed – analyzer board is approximately $3,400 depending on model. Approximate labor charges, assuming 2 incremental hours for repair: $590**	$0*
Service Call Charge	~$1,715**	$0*
Response Time	Average 2-4 days	PREFERRED STATUS
Technical Support	Limited	Comprehensive. For 60% of issues, Agilent has the capability to identify the problem and solve it at first contact.
Downtime	Varies, based on timing and service technician availability. Delays to estimate costs and create purchase orders. Could be up to 7 days.	A few hours, or up to a few days. More than 85% of instrument problems are resolved during the first visit.
Total Cost of Repair	~$5,705** on average	$0 per event – an Agilent Service Agreement covers everything.

Services Rendered	Time and Materials Without a Service Agreement	Agilent Service Plan
Replacement Costs Turbo Pump	Parts billed as needed – turbo pump is approximately $4,800, depending on model. Approximate labor charges – assuming 4 incremental hours to repair: $1,180**	$0*
Service Call Charge	~$1,715**	$0*
Response Time	Average 2-4 days	PREFERRED STATUS
Technical Support	Limited	Comprehensive. For 60% of issues, Agilent has the capability to identify the problem and solve it at first contact.
Downtime	Varies, based on timing and service technician availability. Delays to estimate costs and create purchase orders. Could be up to 7 days.	A few hours, or up to a few days. More than 85% of instrument problems are resolved during the first visit.
Total Cost of Repair	~$7,695** on average	$0 per event – an Agilent Service Agreement covers everything.

Services Rendered	Time and Materials Without a Service Agreement	Agilent Service Plan
Replacement Costs RF Generator	Parts billed as needed – RF generator is approximately $7,400, depending on model. Approximate labor charges – assuming 4 incremental hours to repair: $1,180**	$0*
Service Call Charge	~$1,715**	$0*
Response Time	Average 2-4 days	PREFERRED STATUS
Technical Support	Limited	Comprehensive. For 60% of issues, Agilent has the capability to identify the problem and solve it at first contact.
Downtime	Varies, based on timing and service technician availability. Delays to estimate costs and create purchase orders. Could be up to 7 days.	A few hours, or up to a few days. More than 85% of instrument problems are resolved during the first visit.
Total Cost of Repair	~$10,295** on average	$0 per event – an Agilent Service Agreement covers everything.

Services Rendered	Time and Materials Without a Service Agreement	Agilent Service Plan
Replacement Costs Laser	Green laser head: ~$25,300 Approximate labor charges, assuming 8 incremental hours to fix instrument: $2,360**	$0*
Service Call Charge	~$1,715**	$0*
Response Time	Average 2-4 days	PREFERRED STATUS
Technical Support	Limited	Comprehensive. For 60% of issues, Agilent has the capability to identify the problem and solve it at first contact.
Downtime	Varies, based on timing and service technician availability. Delays to estimate costs and create purchase orders. Could be up to 7 days.	A few hours, or up to a few days. More than 85% of instrument problems are resolved during the first visit.
Total Cost of Repair	~$29,375**	$0 per event – an Agilent Service Agreement covers everything.

*Depending on your service plan level, all repair parts and all consumables needed to repair the instrument are included.

**Costs vary by location. Regional differences may apply.

Don't risk another day unprotected.

Request a consultation by an Agilent Service Specialist to determine the service coverage that’s right for you. Complete the form below and we’ll contact you to discuss the plans and any discounts you may be eligible for.

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