Agilent North America Online Web and Phone Directory
View, download, or print this convenient 2-page flow chart that shows all of the sales and support phone options in an easy-to-read format.
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To place an order, check the status of an existing order, or to pay your invoice |
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Place web order for column or supplies |
Agilent-LSCA Online Store |
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Place a consumable order or get information about spectroscopy or chromatography columns or supplies |
cag_sales-na@agilent.com |
Press 1, 1 |
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Place an order or get customer service for Life Science Genomics products such as: Bioreagents, Microarrays, SureSelect, QPCR Instruments, and Bioanalyzers |
orders@agilent.com |
Press 1, 2 |
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To speak to an instrument sales representative or to get a quote or order instruments such as GC, GC/MS, LC, LC/MS, Automation, X-ray, Imaging, NMR, and Customer Education |
lscainstrumentsales@agilent.com |
Press 1, 3 |
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To pay or discuss an invoice |
cag_sales-na@agilent.com |
Press 1, 4 |
| For information or questions related to a service agreement contract |
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Press 1, 5 |
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For assistance in routing your call, press 3, 0 |
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Chromatography and spectroscopy instrumentation (GC, LC, mass spectrometry, UV-Vis, Dissolution and FTIR hardware, software, and related instruments) |
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Callback with Ticket # (4 digits only, from previous call) |
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Press 3, 1 |
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To schedule an installation or repair without troubleshooting assistance |
Online Service Request Logging (Agreement and warranty customers only) |
Press 3, 2, 1 |
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If you are calling for technical assistance or to get a quote for onsite support |
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Press 3, 2, 2 |
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GC and LC columns support, sample preparation and ToxiLab products, consumables or chromatography applications assistance |
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GC columns, consumables or application support |
Support Related Inquiries |
Press 3, 3, 1 |
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LC columns, consumables or application support |
Support Related Inquiries |
Press 3, 3, 2 |
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Sample Preparation products, Flash chromatography, Toxilab or application support |
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Press 3, 3, 3 |
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GC custom column quotes |
GC Custom Column Shop |
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LC custom column quotes |
LC Custom Column Shop |
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Bioanalyzer, Microarrays, Array Scanners, Stratagene, and SureSelect products |
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BioAnalyzer support |
Support Related Inquiries |
Press 3, 4, 1
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Microarray or array scanner support |
Support Related Inquiries |
Press 3, 4, 2 |
| Stratagene product support |
Support Related Inquiries |
Press 3, 4, 3 |
| SureSelect support |
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Press 3, 4, 4 |
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Lab Informatics Products (Open Lab, Cerity Pharma, ChemStore, EZChrom Elite Client/Server and Bio Informatics products including GeneSpring, Mass Profiler Professional, Feature Extraction, DNA Analytics, and eArray) |
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Lab Informatics Products (Open Lab, Cerity Pharma, ChemStore, EZChrom Elite Client/Server) |
Informatics Technical Support Inquiry |
Press 3, 5, 1 |
| GeneSpring products, and Mass Profiler Professional |
cag_support-reply@agilent.com |
Press 3, 5, 2 |
| Genomics products (Feature Extraction, DNA Analytics, and eArray) |
Informatics Technical Support Inquiry |
Press 3, 5, 3 |
| Vacuum Products |
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Press 3, 6 |
| Research Products (NMR, Imaging, and X-ray Crystallography) |
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Press 3, 7 |
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Training and Customer Education |
Education |
Press 1, 3 |
| Events and Trade Shows |
Events |
Press 1, 3 |
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