Agilent Technologies Life Sciences and Chemical Analytical Group (LSCA) Returns Policy.

Procedures –

Agilent Technologies will accept hardware and Software product returns from the end user provided the following conditions are met:

1. The return request fir a product or warranty issue initiated by the customer, Channel Partner or support delivery organization occurs inside 60 days (within the country of original distribution) and 90 days (outside the country of original distribution) of the original Ship date.

Note:  If the request for return consists of products shipped from both within and outside the country of original distribution, the 90 days return limit applies.

2. The product is supplied directly by Agilent.
3. The product is eligible for return (see exclusion below).
4. The return authorization is valid for a period of 30 days (within the country of original distribution) / 60 days (outside the country of original distribution) from issue.
5. Agilent technologies reserves the right to reject any return upon inspection.

Distributors, OEMs and Resellers, if applicable, please review your corresponding contact for any additional requirements or limitations.

Products Not Eligible for Returns –

For Product returns due to customer error , the following are NOT eligible for returns:

·        Used Products

·        Non-defective , Make – To – Order (MTO) products , including ALL custom GC and LC columns and all customized products.

·        Parts flagged as non-returnable when ordered

·        Products or parts with an expired shelf life.

·        Opened software products and powered up PC systems

Note: System, Agilent – installed software and Right – To – Copy software can be returned if uninstalled by Agilent Technologies and disposed – of at a sales office.

·        Any product damaged or defective due to improper use or maintenance.

     All return requests outside the stated LSCA Returns Policy, must be approved by the local     customer service manager.

Note: For returns due to an error by Agilent Technologies, there are no product exclusions.

Charges –

1. Refurbishment charges may be assessed by the entity receiving the returned product. When applicable, these charges are deducted from the credit issued to the customer.
2. The customer pays return freight from the customer to the appropriate Agilent Technologies Location (i.e., sales office, division, etc), specifies in the return documentation, when caused by customer error.
3. Return freight for all returns caused by Agilent Technologies error (Such as shipmet quality) is paid by the Agilent Technologies receiving entity. In these cases, neither refurbishment nor restocking fees will be applied to the customer or non- receiving Agilent Technologies entities.
4. The provisions within the Corporate Agilent Technologies Terms and Conditions of Sale document govern DOA or defective product returns.

Restocking/ Refurbishment / Cancellation fees –

Customers may cancel orders, except for Mate – To Order or custom Products, prior to shipment at no charge, however, MTO or custom Product orders cancelled at time of shipment or returned after shipment , through no fault of Agilent Technologies , are subject to restocking fees.

Customers will pay, when applicable , all charges for transportation and a  minimum restocking charge of 15% of the original net price when it is determined that the product return is due to customer error. If, however, the return is damaged(including in-transit damage) or contaminated beyond reuse, then customer is liable for up to the full amount of the order. In addition, some customers may have restocking charges written into their contracts.

Request for Return

To request a return, please contact your local Agilent office or your sales representative for details.

Update July 22, 2002.