Comprehensive service options for Agilent instruments past End-of-Guaranteed Support
Create a smooth transition to next-generation technology, including uninterrupted Agilent service and support, every step of the way. Agilent’s Asset Maximization Services offer flexible and comprehensive service and support options that begin when your standard service contract ends. Choose from these options delivered by factory-trained personnel:
Asset Maximization Plus Service Agreement
The same contractual diagnosis and repair service after End-of-Guaranteed Support that you enjoy now, including:
- Telephone support to isolate and resolve hardware problems
- Preferred response time commitment
- Travel and labor coverage for onsite repairs
- Repair parts, based on availability
Asset Maximization Labor-Only Service Agreement
A low-cost support-only alternative for customers who have retired instruments available for parts, it offers contractual diagnosis and repair service after End-of-Guaranteed Support, including:
- Telephone support to isolate and resolve hardware problems
- Preferred response time commitment
- Travel and labor coverage for onsite repairs
- Removal and cleaning of customer-provided parts from retired systems for use in repairs
Asset Maximization Preventive Maintenance Service
Continue to rely on maintenance services designed to reduce problems and extend useful instrument life, including:
- Travel and labor to perform onsite preventive maintenance
- Consumables and supplies required to clean, adjust, maintain and test your system
- Documentation of system maintenance.
Asset Maximization Operational Qualification Services
We'll provide an annual system OQ that includes:
- Verification of your system’s ability to meet defined performance criteria
- Chemical performance test kit with traceable standards
- Documentation of tests, test results, and a copy of test protocols
- Travel and labor to perform the OQ service
Help getting high-quality Agilent Repair Parts
Agilent will continue to supply the parts you need for as long as our existing stock lasts.
Unfortunately, once an instrument reaches End-of-Guaranteed Support, many electronic components are no longer produced by the manufacturers, so we can no longer guarantee parts availability.
Agilent will help you create an instrument retirement program.
Count on us to work with you to develop an instrument transition plan that retires your existing instruments on a strategic basis, enabling you to use those instruments to provide much-needed parts.
Keep your lab running smoothly
Request contact by an Agilent specialist to help plan your service coverage.
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