| Analysts, Lab Managers, and Directors |
|
|
Laboratory Management Challenges:
- You and your analysts spend too much time overseeing service planning and delivery
- Planned instrument service schedules do not fit your project schedules
- Instrument failures delay projects and result in missed deadlines
- Analysts are distracted by coordinating and overseeing service engineers, at the expense of their analytical work
Agilent’s LRM service solution to your lab management challenges:
- Agilent’s expert on-site support engineers and parts cache
- Coordinate scheduled services to fit your schedule and project needs
- On-site agents help minimize analyst involvement in service events and accelerates triage to repair
- Same-day instrument repair (in most cases)
- On-site parts inventory for high-failure rate parts on critical analytical instruments
- Agilent’s world-class service management organization responds to all service requests
- Global call centers
- Global service parts logistics – parts and consumables available onsite or next day shipped
- Business centers handle all subcontracts
- Robust instrument service reporting
|
|
| Procurement Managers and Directors |
|
|
Procurement Challenges:
- Hundreds of different instrument techniques and brands per site
- Most instruments require service contracts or outsourced services that you must negotiate and manage
- You are tasked to cut service costs, but maintain service quality
Agilent’s LRM solution to your procurement challenges:
- The power of 1
- 1 company to manage service across all your laboratory instruments
- 1 company to contact for all Service related issues
- 1 master services agreement for all techniques and brands
- Agilent’s global Call Centers and Service Parts Logistic Organization deliver world-class service
- 15% or more reduction in service costs by combining contracts and improving efficiency
|
|
| Executives |
|
|
Overall Business Challenges:
- Reduce service costs
- Improve operational efficiency
- Increase RoI
Agilent’s LRM program offers a strategic solution:
- Improve return with a customized service program and optimized service levels that improve resource availability
- Optimize analyst and systems availability by reducing downtime associated with instrument failures and scheduled service events.
- Free up lab managers to focus on analysts and lab optimization
- Utilize service performance and asset management reporting for laboratory asset planning
- Reduce Investment in lab instrument service by consolidating service agreement and cutting cost (15% savings for qualifying labs)
|
|
Learn why labs around the world are choosing Agilent Lab Resource Management
For More Information
Please fill out this form, and an Agilent representative will contact you to discuss your needs.
Contact Us
For more information regarding Agilent's Laboratory Resource Management, please contact your local Agilent representative. |
Return to LRM |
|