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 Agilent Advantage Silver:
Assuring workflow productivity.
Agilent Advantage Silver offers the kind of performance-enhancing service features you need for dependable laboratory operations. From preventive maintenance to ensures peak performance and productivity, to 100% repair coverage, your Silver plan includes the following service features: 
INCLUDES:
Preferred Response — Fast response over time and materials calls expedites the resolution of your service requests.
On-Site Repair Visits — Unlimited, on-demand hardware service visits restore your systems to operating condition and minimize downtime. Coverage includes travel and labor.
Parts Required for Repair — Genuine Agilent parts necessary for repairs are covered under the cost of your plan.
Consumables/Supplies Required for Repair* — Normal wear-and-tear items such as liners, seals, lamps and tubing
are also included when needed for repair.
Annual On-Site Preventive Maintenance — A scheduled maintenance visit is included to keep your systems operating at peak performance for sensitive, high-precision analysis. It also reduces the likelihood of instrument failure by up to 25%.
Hardware and Software Telephone Support — Technical support for both hardware and software is as close as the phone, as often as you need it.
Agilent Remote Advisor-Assist** — Single-click service requests and remote diagnosis of problems helps speed repairs. More than 60% of service calls may be resolved immediately without delay.
Agilent Remote Advisor-Report** — Detailed, on demand reports on inventory, system configuration, usage and utilization give you the insights you need for effective capacity planning and maximum workflow efficiency.
Agilent Remote Advisor-Alert** — Proactive text and email notifications alert you the moment instruments require attention. As a result, you can take action before problems or breakdowns occur, preventing costly downtime and workflow interruptions.
Agilent Service Guarantee — 100% repair coverage guarantee provides total peace of mind. If we cannot fix an Agilent instrument covered by our service agreement, we’ll replace it.
Optional Compliance Services — Receive a discount when bundling operational qualification (OQ) and repair qualification (RQ) with your Advantage Silver Plan—and we’ll even guarantee that your system will successfully pass the OQ.
For more information, contact us.
Download Agilent Advantage Silver Fact Sheet
for easy reference (PDF, 831KB)
*Per local parts replacement policy.
**Where available. Installation required. Installation fees waived when connecting minimum number of systems.
1 Satisfaction with service engineers as reported in the Agilent customer satisfaction survey, 2007.
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